Privacy Policy

Onetela (“we”, “us”, “our”) respects your privacy. This Privacy Policy describes how we collect and use personal data when you visit https://www.onetela.io (“the Site”), submit enquiries, or otherwise engage with us before or outside a formal customer agreement.

If you use the Onetela platform under a customer contract, processing of end-user or employee data within that service is also governed by our Data Processing Agreement and your agreement with us. This policy focuses on our role as controller for website and business-contact data.

1. Who we are

The Site is operated by Onetela. You can contact us at privacy@onetela.io, hello@onetela.io, or +254116266233.

2. Personal data we collect

Depending on how you use the Site, we may collect:

• Contact and enquiry data — name, work email, organisation, industry, and message content when you request a demo or contact us.
• Technical data — IP address, browser type, device information, and approximate location derived from IP.
• Usage data — pages viewed, referral source, and interactions with the Site (including via cookies where you consent).
• Communications — records of correspondence if you email or speak with our team.

We do not intentionally collect special category data through the Site. Please do not submit sensitive personal data via contact forms unless we have agreed a secure channel for that purpose.

3. How we use personal data

We use personal data to:

• respond to demo requests and enquiries;
• provide information about our platform and services;
• improve the Site, security, and user experience;
• comply with legal obligations and defend legal claims;
• send relevant marketing where permitted and where you have not opted out.

Our lawful bases under UK GDPR and equivalent laws may include consent, legitimate interests (such as operating and securing the Site), and steps taken at your request before entering a contract.

4. Retention

We keep personal data only as long as needed for the purposes above. Enquiry records are typically retained for up to twenty-four months unless a longer period is required for customer onboarding, legal compliance, or dispute resolution.

5. Sharing and international transfers

We use trusted service providers (for example hosting, analytics, and email delivery) who process data on our instructions. We require appropriate safeguards where data is transferred outside the UK or EEA, such as standard contractual clauses or adequacy decisions.

We do not sell personal data. We may disclose data if required by law or in connection with a merger, acquisition, or asset sale, subject to confidentiality and notice where permitted.

6. Your rights

Where applicable, you may have rights to access, rectify, erase, restrict processing, object, withdraw consent, and data portability. You may also lodge a complaint with your supervisory authority. To exercise rights, contact privacy@onetela.io. We will respond within applicable statutory timeframes.

7. Cookies

We use essential cookies to operate the Site and, with your consent, analytics cookies to understand usage. You can manage preferences through your browser settings. Blocking cookies may affect Site functionality.

8. Security

We implement technical and organisational measures appropriate to the nature of our services, including access controls, encryption in transit, and staff confidentiality obligations. No method of transmission over the internet is completely secure.

9. Children

The Site is not directed at children. We do not knowingly collect personal data from anyone under sixteen.

10. Changes

We may update this policy from time to time. The “last updated” date below indicates when it was last revised. Continued use of the Site after changes constitutes acceptance where permitted by law.

Last updated: 31 July 2026.